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Managing an Amazon FBA business comes with its fair share of challenges, and one of the biggest is ensuring you don’t lose money due to mistakes on Amazon’s end. From lost inventory to overcharged fees, sellers often miss out on reimbursements they’re entitled to simply because they don’t know what to claim.
If you’ve ever wondered what types of reimbursements you can request, this blog is for you. We’ll break down the different situations where Amazon owes you money, helping you recover funds that might otherwise slip through the cracks. Let’s get into the details so you can start claiming what’s rightfully yours!
Lost or damaged inventory in Amazon’s warehouses
Amazon is responsible for your inventory while it’s stored in their warehouses, but errors like misplaced or damaged items do happen.
What to claim:
Items lost during storage or processing.
Inventory damaged by Amazon’s staff or equipment.
Timeframe:
Submit claims within 9 months of the loss or damage.
Customer returns not received back into inventory
If a customer gets a refund but the product never makes it back to Amazon’s inventory, you’re eligible for reimbursement.
What to claim:
Refunds issued without the corresponding return.
Returned items that are lost in transit back to Amazon.
Timeframe:
Claim after 45 days of the refund date.
Incorrect FBA fees charged
Amazon occasionally miscalculates product dimensions or weight, leading to overcharged fulfillment or storage fees.
What to claim:
Overcharges on storage fees due to incorrect item sizing.
Fulfillment fees for items inaccurately classified as oversized.
Timeframe:
File claims within 90 days of the fee being applied.
Lost inventory during inbound shipments
Inventory sent to Amazon fulfillment centers can get lost or damaged during the check-in process.
What to claim:
Units that don’t match your shipment records.
Items lost during the inbound receiving process.
Timeframe:
Claims must be submitted within 6 months of shipment.
Lost or damaged inventory during removals
When you request inventory removal from Amazon warehouses, items may be lost or mishandled.
What to claim:
Compensation for lost or damaged units during removals.
Timeframe:
File claims within 90 days of the removal order.
Unauthorized inventory disposal
Sometimes Amazon disposes of inventory without your authorization, especially during warehouse clean-ups or removals.
What to claim:
Reimbursement for items destroyed without your consent.
Timeframe:
File claims within 90 days of the incident.
Reimbursements for expired inventory
If your inventory expires in Amazon’s warehouse, you may be eligible for compensation based on the FBA refund claims guidelines.
What to claim:
Items removed or disposed of due to expiration before they were sold.
Timeframe:
Claim within 18 months, depending on the situation.
Resold returned items
Amazon occasionally resells returned items as new, which can impact your brand and earnings.
What to claim:
Compensation for any resold returned items that were defective or used.
Timeframe:
File as soon as you identify the issue.
Wrong item replacements sent to customers
Amazon may send the wrong replacement product to a customer, leaving you to cover the cost for items that weren’t part of the sale.
What to claim:
Refunds for incorrectly replaced items.
Timeframe:
File claims within 90 days of the transaction.
Customer service errors
Occasionally, Amazon’s customer service team may issue refunds in error, impacting your earnings.
What to claim:
Refunds issued due to customer service mistakes.
Timeframe:
- Submit claims as soon as the error is discovered.
- Simplifying the process
Managing all these claims can feel overwhelming, but staying organized and proactive is the key to maximizing your refunds. If it feels like too much to handle, professional Amazon reimbursements services can help you track eligible claims, manage deadlines, and file with precision.
By understanding the different types of reimbursements available and how to file them, you can ensure that no eligible refund goes unclaimed.
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